Merchandise returned to our warehouse will incur a 20% restocking fee. Returned merchandise must be in new condition, completely clean of pet hair,
stains and odor. The products must have their original tags still attached.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Your credit card will be issued a refund after we verify the item(s) meet the return conditions. We do not refund your original shipping or return shipping
charges. Please allow 7-10 business days after your return has landed to be processed and receive a refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at MyDogCave1@gmail.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned
item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the
gift giver and he will find out about your return.